Jet2 flights & holidays: Everything customers need to know about cancellations & refunds

Are customers entitled to compensation as a result of cancellations?

Due to the nature of the coronavirus pandemic, holidaymakers who have had their plans changed are not entitled to additional compensation on top of their refund.

On its website, Jet2 states: "In line with the advice from the UK Civil Aviation Authority, delays and/or cancellations arising from circumstances relating to COVID-19 will be treated as extraordinary circumstances and therefore not eligible for compensation under Regulation EC261/2004."

The travel provider says it is working to ensure "ensure that affected customers receive all appropriate support and assistance."

What does this mean for future Jet2 flight and holiday bookings?

Holidaymakers with bookings beyond March 26 will be contacted nearer the time if their booking is impacted.

For now, it is hoped these flights and holidays will still go ahead.

How is Jet2 improving safety for future flight and holiday bookings?

Jet2 says "safety" is a "priority" and as a result has put in place a number of new changes to flights and holidays.

These include the mandatory use of face masks for passengers and crews when travelling with Jet2. This must be worn as soon as passengers enter the airport, and must be worn throughout the journey.

Prior to departure, customers are requested to use the online app to check-in and download their boarding pass.

Boarding is separated into smaller groups to avoid queuing, and passengers will scan their own boarding passes.

All aircraft are "professionally cleaned from nose to tail" every day, alongside the use of a state-of-the-art cleaning spray.

Each aircraft is also fitted with HEPA filter systems, reported to clear out 99.97 percent of bacteria every few minutes.

Though inflight service remains the same, customers are asked to use contactless payment.